Return & Exchange Policy
Return Policy
● Timeframe: Returns are accepted within 7 days of delivery for orders placed outside sale
periods.
● Condition: Items must be in their original, unwashed condition with all tags attached.
● Return Refusals: We reserve the right to decline returns if items appear used, washed,
damaged, or spoiled (unless they arrived damaged).
● Defective Products: If you’ve received a defective item, please email unboxing videos
and Photos to App & Website, and our Customer Experience Team will assist.
Return Charges and Refunds
● Return Fee: A reverse shipment fee of Rs 100 will be deducted at the time of refund per
order, regardless of the number of items within that order. This means that if an order
contains multiple items, only a single deduction of Rs 100 will be made for the entire
order, not on each individual clothing item. Shipping Charges are Non-Refundable both
COD & Prepaid. (Is it possible to add this option in payment gateway)
● Refund Method: Refund is to be issued as credits to your FABRICKAFE Gift Card only,
via email.
Exchange Policy
● Timeframe: Exchanges are accepted within 7 days of delivery for orders placed outside
sale periods.
● Exchange Fee: A reverse shipment charge of ₹100 fee on COD orders.
● Price Difference in Exchanges: If the new item is priced higher than the original, you’ll
need to pay the difference upfront via a prepaid method. If the new item is priced lower,
the remaining balance will be issued to you as a Gift Card for future purchases.
● The above policies are the same for our premium collection as well.
Return & Exchange Process
● The Return or Exchange can be initiated via the Website or the App, read through the
prompts highlighted on the App or Website
● The process will be initiated only when the Customer Experience Team accepts your
requests, typically within 48 hours post the request raised from the customers end.
● Reverse Pickup – Reverse pickups will be arranged only after confirmation from
Customer Experience Team
● Packaging: Please ensure items are packaged as they were delivered to you
● The refund method stays the same as FABRICKAFE Gift Card for both COD & Prepaid
Orders.
Order Cancellation : PLEASE NOTE, Cancellations will only be possible if and till the order has
not been dispatched from our warehouse.
● Please Note: Items bought during Sale Events or Flash Sales cannot be exchanged.
Exchange and Refund Conditions:
Covered Issues: We exchange or refund items with manufacturing defects, not issues caused
by improper use or care.
Guarantee Covers:
● Loose seams or stitching
● Discoloration or fading of fabric
● Uneven dye application
● Excessive pilling or fuzzing
● Misplaced or missing embellishments
● Severe wrinkling or creasing
● Tears or frays along the edges
● Any noticeable defect that impacts the look or function
Not Covered:
● Damage from improper washing or care
● Wear and tear from regular use
● Any alterations after purchase
● Damage from accidents, misuse, or neglect
● Fabric breakdown from harsh chemicals or environment
